Before calling for service and/or consult the service manual use this pre-servicing troubleshooting page. It will help you to determine the problem quickly and efficiently.
No Cooling.
• Is the power cord unplugged from the outlet?
• Check if the power switch is set to OFF.
• Check if the fuse of the power switch is shorted.
• Measure the voltage of the power outlet.
• Plug into the outlet.
• Set the switch to ON.
• Replace the fuse.
• If the voltage is low, correct the wiring.
Cools poorly.
• Check if the unit is placed too close to the wall.
• Check if the unit is placed too close to the stove,
gas cooker, or in direct sunlight.
• Is the ambient temperature too high or the room
door closed?
• Check if food put in the refrigerator is hot.
• Did you open the door of the unit too often or
check if the door is sealed properly?
• Check if the Control is set to Warm position.
• Place the unit about 4 inches (10 cm) from
the wall.
• Place the unit away from these heat sources.
• Lower the ambient temperature.
• Put in foods after they have cooled down.
• Don't open the door too often and close it
firmly.
• Set the control to Recommended position.
Food in the Refrigerator is frozen.
• Is food placed in the cooling air outlet?
• Check if the control is set to colder position.
• Is the ambient temperature below 41°F(5°C)?
• Place foods in the high-temperature section.
(front part)
• Set the control to Recommended position.
• Set the control to Warm position.
Condensation or ice forms inside the unit.
• Is liquid food sealed?
• Check if food put in the refrigerator is hot.
• Did you open the door of the unit too often or
check if the door is sealed properly?
• Seal liquid foods with wrap.
• Put in foods after they have cooled down.
• Don't open the door too often and close it
firmly.
Condensation forms in the Exterior Case.
• Check if the ambient temperature and humidity of
the surrounding air are high.
• Is there a gap in the door gasket?
• Wipe moisture with a dry cloth. It will
disappear in low temperature and humidity.
• Fill up the gap.
There is abnormal noise.
• Is the unit positioned in a firm and even place?
• Are any unnecessary objects placed in the back
side of the unit?
• Check if the Drip Tray is not firmly fixed.
• Check if the cover of the compressor enclosure in
the lower front side is taken out.
• Adjust the Leveling Screw, and position the
refrigerator in a firm place.
• Remove the objects.
• Fix the Drip Tray firmly in the original position.
• Place the cover in its original position.
Door does not close well.
• Check if the door gasket is dirty with an item like
juice.
• Is the refrigerator level?
• Is there too much food in the refrigerator?
• Clean the door gasket.
• Position in a firm place and level the Leveling
Screw.
• Make sure food stored in shelves does not
prevent the door from closing.
Ice and foods smell unpleasant.
• Check if the inside of the unit is dirty.
• Are foods with a strong odor unwrapped?
• The unit smells of plastic.
• Clean the inside of the unit.
• Wrap foods that have a strong odor.
• New products smell of plastic, but this will go away after 1-2 weeks.
Refrigerator is not cooling or has no power.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for proper temperature
settings.
Refrigerator is set to Demo Mode.
• Demo Mode allows the lights and control display to work normally while disabling cooling,
to save energy while the refrigerator is on the showroom floor. See the FAQs section of
this manual for instructions on how to disable Demo Mode.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature has been restored once the defrost cycle has
completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its side, it is necessary
for the refrigerator to stand upright for 24 hours before connecting it to power.
Cooling system runs too much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy due to more
efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator back down. In order to conserve energy, try to
get everything you need out of the refrigerator at once, keep food organized so it is easy
to find, and close the door as soon as the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the "Doors will not close
correctly or pop open" section in Troubleshooting.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room temperatures (70
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer
conditions, expect it to run even more often. The refrigerator should not be operated
above 110 °F (43 °C).
Condenser / back cover is clogged.
• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not
remove the panel covering the condenser coil area.
Interior moisture buildup.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section.
Interior moisture buildup.
Weather is humid.
• Humid weather allows additional moisture to enter the compartments when the doors are
opened leading to condensation or frost. Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm that the proper
temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.
• Food stored uncovered or unwrapped, and damp containers can lead to moisture
accumulation within each compartment. Wipe all containers dry and store food in sealed
packaging to prevent condensation and frost.
Food is freezing in the refrigerator compartment.
Food with high water content was placed near an air vent.
• Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel section for more information.
Refrigerator is installed in a cold location.
• When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the
refrigerator compartment. The refrigerator should not be operated in temperature below
55 °F (13 °C).
Refrigerator or Freezer section is too cold.
Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel for more information.
Frost or ice crystals form on frozen food (inside of sealed package).
Condensation from food with a high water content has frozen inside of the food
package.
• This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a long period of time.
Frost or ice crystals form on frozen food (outside of package).
Door is opened frequently or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment.
Increased moisture will lead to frost and condensation. To lessen the effect, reduce the
frequency and duration of door openings.
Door is not closing properly.
• Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.
Refrigerator or Freezer section is too warm.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked. Cold air circulates from the freezer to the fresh food section
and back again through air vents in the wall dividing the two sections.
• Locate air vents by using your hand to sense airflow and move all packages that block
vents and restrict airflow. Rearrange items to allow air to flow throughout the
compartment.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Refrigerator or Freezer section is too warm.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 °F (43 °C).
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment requiring the cooling system to run. Allowing hot
food to cool to room temperature before putting it in the refrigerator will reduce this
effect.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section in the Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for the
temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed
Icemaker is not making enough ice.
Demand exceeds ice production capacity.
• Refer to the Automatic Icemaker section for ice production capacity to check the amount
of ice produced in a 24 hour period.
House water supply is not connected, valve is not turned on fully, or valve is clogged.
• Connect the refrigerator to a cold water supply with adequate pressure and turn the water
shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
Low house water supply pressure.
• The water pressure must be between 20 and 120 psi (138 and 827 kPa) on models without
a water filter and between 40 and 120 psi (276 and 827 kPa) on models with a water filter.
If the problem persists, it may be necessary to contact a plumber.
Reverse osmosis filtration system is used.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)
Tubing connecting refrigerator to house supply valve is kinked.
• The tubing can kink when the refrigerator is moved during installation or cleaning
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to
prevent future kinks.
Doors are opened often or for long periods of time.
• If the doors of the unit are opened often, ambient air will warm the refrigerator which will
prevent the unit from maintaining the set temperature. Lowering the refrigerator
temperature can help, as well as not opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will be affected. See the "Doors will not
close correctly or pop open" section in Parts & Features Troubleshooting for more
information.
The temperature setting for the freezer is too warm.
• The recommended temperature for the freezer compartment for normal ice production is
0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.
Icemaker is not making ice
Refrigerator was recently installed or icemaker recently connected.
• It may take up to 24 hours for each compartment to reach the desired temperature and
for the icemaker to begin making ice.
Icemaker is not turned on.
• Locate the icemaker ON/OFF and confirm that it is turned on.
The ice detecting sensor is obstructed.
• Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make
sure that the sensor area is clean at all times for proper operation.
The refrigerator is not connected to a water supply or the supply shutoff valve is not
turned on.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open.
Icemaker shutoff (arm or sensor) obstructed.
• If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely.
If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is
a clear path between the two sensors.
Reverse osmosis water filtration system is connected to your cold water supply.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)
Ice has bad taste or odor.
Water supply contains minerals such as sulfur.
• A water filter may need to be installed to eliminate taste and odor problems. NOTE: In
some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste
in all water supplies.
Icemaker was recently installed.
• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale
taste. Throw away old ice and make a new supply.
The food has not been stored properly in either compartment.
• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.
• See the Maintenance section for more information.
The ice storage bin needs to be cleaned.
• Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry
before reinstalling it.
Icemaker is making too much ice.
Icemaker shutoff (arm/ sensor) is obstructed.
• Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the
arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor,
make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait
24 hours to confirm proper operation.
Ice is not dispensing.
Unable to hear the sound of ice coming out?
• In the control panel, select the modes for cubed ice and crushed ice alternately to dispense
the ice.
Doors are not closed completely.
• Ice will not dispense if any of the refrigerator doors are left open.
Infrequent use of the dispenser.
• Infrequent use of the ice dispenser will cause the cubes to stick together over time, which
will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/
sticking together. If they are, break up the ice cubes to allow for proper operation.
The delivery chute is clogged with frost or ice fragments.
• Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a
plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.
The dispenser display is locked.
• Press and hold the Lock button for three seconds to unlock the control panel and
dispenser.
Ice bin is empty.
• It may take up to 24 hours for each compartment to reach the desired temperature and
for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is not
obstructed. Once the ice supply in the bin has been completely exhausted, it may take up
to 90 minutes before additional ice is available, and approximately 24 hours to completely
refill the bin.
Icemaker is not making ice.
Refrigerator was recently installed or icemaker recently connected.
• The icemaker begins producing ice approximately 48 hours after the appliance is initially
installed. The first batches of ice may not be round and clear.
Icemaker is not making enough ice. (craft ice)
In 3 ICE mode, the Craft Ice icemaker produces 1 batch of round ice about every 24
hours.
• For more ice, select the 6 ICE mode which produces 2 batches every 24 hours.
Water is dispensing slowly.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
Reverse osmosis filtration system is used.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. If the problem persists, it may be necessary to
contact a plumber.
Low house water supply pressure.
• The water pressure must be between 20 and 120 psi on models without a water filter and
between 40 and 120 psi on models with a water filter. If the problem persists, it may be
necessary to contact a plumber.
Water is not dispensing.
New installation or water line recently connected.
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air
and contaminants from the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
The dispenser panel is locked.
• Press and hold the Lock button for three seconds to unlock the control panel and
dispenser.
The dispenser is not set for water dispensing.
• The dispenser can be set for ice or water. Make certain that the control panel is set for the
proper operation. Press the Water button on the control panel to dispense water.
Refrigerator or freezer doors are not closed properly.
• Water will not dispense if any of the refrigerator doors are left open.
Water filter has been recently removed or replaced.
• After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately five
minutes) to remove trapped air and contaminants from the system. Do not dispense the
entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of
30 seconds ON and 60 seconds OFF.
Tubing connecting refrigerator to house supply valve is kinked.
• The tubing can kink when the refrigerator is moved during installation or cleaning.
Resulting in reduced water flow. Straighten or repair the water supply line and arrange it
to prevent future kinks.
The house water supply is not connected, the valve is not turned on fully, or the valve is
clogged.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If
the problem persists, it may be necessary to contact a plumber.
Dispensing warm water.
Refrigerator was recently installed.
• Allow 24 hours after installation for the water storage tank to cool completely.
The water dispenser has been used recently and the storage tank was exhausted.
• Depending on your specific model, the water storage capacity will range from
approximately 20 to 30 oz.
Dispenser has not been used for several hours.
• If the dispenser has not been used for several hours, the first glass dispensed may be
warm. Discard the first 10oz.
Refrigerator is connected to the hot water supply.
• Make sure that the refrigerator is connected to a cold water pipe.
WARNING: Connecting the refrigerator to a hot water line may damage the
icemaker.
Water has bad taste or odor.
Water supply contains minerals such as sulfur.
• A water filter may need to be installed to eliminate taste and odor problems.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
Refrigerator was recently installed.
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air
and contaminants from the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
Need more in-depth technical information? Please use the original and complete service repair below:
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